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For Customer Experience Professionals

Yes, Government EX Can Get Better!

Creating Engaged Employees Isn't Just For The Private Sector

September 1, 2020

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Why Read This Report

Employee experience (EX) happens with or without thoughtful design, even in government organizations. While government agencies face some steeper hills to climb in improving EX than firms in the private sector, the themes of challenges and opportunities provide a roadmap for climbing to the summit of EX.

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Table of Contents

  • Great EX Drives Mission Success
  • Poor Government EX Is Taking A Toll
  • The Top Five Ways To Enhance EX At Government Organizations
  • Recommendations

  • Improve Government EX By Becoming An Employer Of Choice
  • Supplemental Material
  • Related Research Documents

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