Trends Report

Yes, Government EX Can Get Better!

Creating Engaged Employees Isn’t Just For The Private Sector

September 1st, 2020
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
David Brodeur-Johnson , Brian Mukasa , Harley Manning , Cheryl Hart , Apurva Mishra , Shayna Neuburg

Summary

Employee experience (EX) happens with or without thoughtful design, even in government organizations. While government agencies face some steeper hills to climb in improving EX than firms in the private sector, the themes of challenges and opportunities provide a roadmap for climbing to the summit of EX. There is a wide gap between the EX of engaged and disengaged employees, indicating an urgent need for action. A higher number of government employees are disengaged and have low-quality EX compared to their private sector counterparts. Read this report to understand this gap and learn the top five ways government organizations can enhance EX and engage employees.

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