Best Practice Report

The Real Value Of Work

Business Case: The Employee Experience Playbook

September 23rd, 2020
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
With contributors:
Keith Johnston , James McQuivey, PhD , David Brodeur-Johnson , Katy Tynan , Rick Parrish , Shar VanBoskirk , Nick Monroe , Alex Sobchuk

Summary

As leaders invest more time and thought into developing future-of-work strategies, one problem continues to inhibit success: a narrow definition of the value of work itself, too focused on worker productivity. Yet a whole host of audiences — from customers who continue to demand more than just widgets to employees who do their best work when their employee experience is high — plays a role in creating and consuming the fruits of a company’s work. Read this report to boost your future-of-work strategy by first understanding that the real value of work involves a reinforcing ecosystem of audiences, each of which plays a role in business success.

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