Save or Share this Report

For Infrastructure & Operations Professionals

The Future Of Technology Operations

Vision: The Modern Technology Operations Playbook

December 17, 2019

Why Read This Report

Five years ago, the traditional IT organization began transitioning to new operating models, but certain critical factors have remained unresolved until now. This report helps infrastructure and operations (I&O) professionals understand the entire range of interrelated concerns about building a coherent, next-generation technology operating model that's fully compatible with Agile, DevOps, cloud-native, and digital transformation.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • The Old Ways Are In Crisis, But The New Digital World Is Still Forming
  • Knowledge Work Is The Foundation Of Modern Tech Operations
  • Start Pivoting Your I&O Organization To The New Operating Model
  • Recommendations

  • Extend Product Discovery Across The DevOps Lifecycle
  • What It Means

  • Human/Machine Platforms Will Usher In Resilient Product Discovery
  • Related Research Documents

Recommended Research