Wave Report

The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

The 13 Providers That Matter Most And How They Stack Up

November 12th, 2020
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
With contributors:
Ashutosh Sharma , Ian Jacobs , Sukriti Dangi , Bill Nagel

Summary

In our 21-criterion evaluation of insights-driven business process outsourcing (BPO) providers, we identified the 13 most significant ones — Accenture, Cognizant, Concentrix, Conduent, DXC Technology, EXL, Genpact, IBM, NTT DATA, Sitel Group, Sutherland, Sykes, and Teleperformance — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

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