Tech Tide Report

The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

16 Technologies Underpin Modern Technology Operations

October 22nd, 2019
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
Rich Lane, null
Rich Lane
With contributors:
Laura Koetzle , Charles Betz , Julia Caldwell , Diane Lynch

Summary

Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 16 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.

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