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The Forrester Retail Quarterly Earnings Review, Q4 2019

Highlights From 25 Retail Q4 2019 Earnings Call Transcripts

May 7th, 2020
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director
Madeline Cyr, Researcher
Madeline Cyr Researcher
With contributors:
Nicole Murgia , Brandon Shaik

Summary

As today's empowered consumers demand more than ever before of the retail experience, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 25 publicly traded retail companies. See the accompanying PDF to learn about Target's success with its same day pickup options, the results of Nordstrom’s loyalty program evolution, and very early notes (most early March and earlier) from retail executives regarding the potential impact of the emerging coronavirus pandemic, among other areas.

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