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For Infrastructure & Operations Professionals

Streamline Your Operational Processes With Lean And Agile Thinking

Processes: The Modern Technology Operations Playbook

December 6, 2019

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This is the Processes report in The Modern Technology Operations Playbook For 2020.

Why Read This Report

Forrester client inquiries about IT process are increasing sharply as digital transformation and DevOps practices force many IT organizations to fundamentally reexamine the role of process in their operating models. Organizations pursue process in pursuit of efficiency and consistency in delivering desired customer outcomes. However, the quest for repeatable process creates friction in creative endeavors such as R&D and higher-touch service. By adopting Lean and Agile thinking, IT ops pros can redesign processes to increase flexibility and empower DevOps.

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Table of Contents

  • Agile And DevOps Communities Despise Rigid Processes
  • Loosen Up The Process Straitjacket With Agile Techniques
  • Guide Your Organization With The Forrester Process Reference Model
  • Recommendations

  • Don't Obliterate, Automate!
  • Related Research Documents

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