Best Practice Report

Streamline Process Management With Lean And Agile Thinking

Deliver Flexibility And Oversight With The Forrester Digital Process Model

February 8th, 2022
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
With contributors:
Lauren Nelson , Stephanie Balaouras , Gordon Barnett , Naveen Chhabra , Diego Lo Giudice , Jen Barton

Summary

Forrester client inquiries about IT processes have increased as digital transformation and DevOps practices force many IT organizations to reexamine the role of process in their operating models. Organizations pursue process for efficiency and consistency in the delivery of desired customer outcomes. However, the quest for repeatable processes creates friction in creative endeavors such as R&D and higher-touch service. By adopting lean and agile thinking, IT ops pros can redesign processes to increase flexibility and empower DevOps.

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