Blueprinting An Employee-Centered EX Initiative

There’s little consensus about what an employee experience (EX) practice should look like, who should own it, how to measure it, or how to justify investments in terms of business outcomes. While HR is often the largest stakeholder, the most challenging and impactful barriers to improving EX remain outside its direct purview and HR itself has little spare capacity to address these. We recommend positioning EX as a core set of capabilities and practices and challenging all leaders to do their parts. This report proposes a model based on our findings from interviews with EX practitioners and vendors as well as a survey of EX practitioners; leaders can use it to guide their EX efforts.