Best Practice Report

Accelerate Incident Management With AIOps And ChatOps

Pair Intelligence And Collaboration To Speed Operations Work

March 31st, 2022
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
Carlos Casanova, Principal Analyst
Carlos Casanova Principal Analyst
With contributors:
Lauren Nelson , Chris Langlois , Diane Lynch

Summary

Artificial intelligence for IT operations (AIOps) and ChatOps make each other better, and incident management is in desperate need of the help. Operations teams require tools that help them identify incidents and collaborate faster on restoring business-critical services. AIOps helps correlate disparate signals and automate issue resolutions but needs a system of communication. ChatOps provides just that, through centralized, persistent communication systems leveraging integrations to extend functionality and increase automation. This report helps operations pros understand the enhanced value of pairing AIOps with ChatOps.

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