Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Continuous Delivery And Release Automation, Q2 2020

    Forrester's Overview Of 29 CDRA Providers

    April 9, 2020Charles Betz, Will McKeon-White

    You can use continuous delivery and release automation (CDRA) to automate digital pipelines, enable faster product iterations, and improve end-to-end management and visibility. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) pros should use this report to understand the value they can expect from a CDRA provider and to select one based on size and functionality.

  • For Infrastructure & Operations Professionals

    REPORT: ESM: The Software Platform For Knowledge Workers

    Enable Your Digital Business With This New Enterprise Platform

    March 24, 2020Charles Betz, Will McKeon-White

    Enterprise service management (ESM) has emerged from the crowded IT service management (ITSM) market. By expanding service thinking and the service catalog into domains outside of IT as well as speeding up workflow development, ESM vendors and infrastructure and operations (I&O) professionals are unlocking new value. This report describes the evolution from ITSM to ESM and how ESM is maturing into a general solution for enabling knowledge-centric value. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it to reflect the ongoing development of the ESM market, which Forrester continues to validate as an important trend in digital systems management.

  • For Infrastructure & Operations Professionals

    REPORT: Promises, Not Obligations, Are The Basis Of Future Operating Models

    Empower Team Collaboration Through A Framework Of Mutual Commitments

    March 10, 2020Charles Betz, Chris Gardner

    As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection, and stage-gated approvals). A new approach — based on a digital-era theory — is to ensure that teams document their promises, which then serve as a basis for governance, audit, and related assurance activities.

  • For Infrastructure & Operations Professionals

    REPORT: Forrester's Enterprise Service Management (ESM) Buying Guide, 2020

    Map ESM Providers To Your Current State, Size, And Priorities

    February 10, 2020Charles Betz, Will McKeon-White

    In "The Forrester Wave™: Enterprise Service Management, Q4 2019," we researched, analyzed, and scored enterprise service management (ESM) providers, providing infrastructure and operations (I&O) professionals with an evaluation of the most important vendors in the ESM market. However, technology leaders must take additional considerations into account when making a final purchasing decision. This report provides a further breakdown of the ESM market, profiling common buyers, scenarios, and requirements by organization size.

  • For Infrastructure & Operations Professionals

    REPORT: It's Go Time For Application And Infrastructure Dependency Mapping (AIDM)

    Long-Awaited Dependency Mapping Is Finally Here To Bring Meaning To Your Digital Pipeline

    February 7, 2020Charles Betz, Rich Lane

    Visibility into complex distributed systems is crucial for modern technology operations. Despite promises, the configuration management database (CMDB) and its discovery tools never delivered visibility into system relationships. However, other solutions, such as application performance management (APM) tools, AI for IT operations (AIOps), machine learning (ML), and distributed tracing, have gained maturity. Collectively, these solutions deliver a modern application and infrastructure dependency mapping (AIDM) reality. This report helps infrastructure and operations (I&O) pros understand the value, available solutions, and limitations of AIDM.

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